LET'S CONNECT!

Thanks so much for being here — we’re a small team doing big work, and we truly care about the experience you have with us.

That said, to keep things running smoothly and maintain the integrity of every piece we create, we ask that you please read the following before reaching out:

If an item is sold out online, it is truly sold out. Our system reflects real-time inventory, and we’re unable to accommodate additional requests once an item is gone. We appreciate your understanding and encourage you to join the newsletter to be notified of future drops.

For questions about handling or storage, please refer to our Cake Handling Instructions. They’re designed to help you get the best possible experience from your order.

If there is an issue with your order, please contact us immediately at 778-385-3746. Timely communication helps us support you best.

For custom or commercial inquiries, please email us at info@thekanakakitchen.com. Please note that due to the nature of our work, response times for non-urgent messages may take 4–7 business days.

We kindly ask that you do not call or text with questions, order requests, or additions. Our website is fully equipped to guide you through the ordering process, and all communications should go through email. This helps us stay focused, creative, and able to fulfill every existing order with care and attention.

Please know — it’s not personal if you don’t get a text back. These boundaries exist so we can protect our energy, respect the creative process, and deliver something truly special to every client.

We’re grateful for your support and for respecting the rhythm that makes this all possible.

Thank you,

— Erin + The Kanaka Team